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  • Customers like
    • Appearance and comfort 1
    • Bloody nightmae 1
    • Mattress x 6 months then began saggina 1
  • Customers don't like
    • Way this has been handled 5
    • How they try to get out of their warranty 3
    • Warrantee 2

I have purchased several different mattress sets over the years and was pleased with all of them except the Simmons. It has been a nightmare. Sleeps terrible. We wish that we had never bought it. Add comment

After owning a SIMMONS "Beautyrest World Class Recharge Shakespeare Luxury Plush Pillowtop Mattress" for about two years, and paying over $2000, the mattress was sagging. So I called SIMMONS, and they send you a "sleep set inspection kit" where you have run a string across the dips in the mattress and take photos from different angles. After doing all this they agreed to replace the the... Read more

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WARRANTY What a JOKE ! LEAK-FREE HA HA I spent two months in a shelter where I learned first hand what my mom meant about not let the BED BUGS ***. So now in my own place I REFUSE to buy a anything that they could live in. So for a year no sofa's or recliner or a box springs and mattress. I Don't have any buds but fear still fresh so are scars. So for Christmas my kids all got me a Beautyrest... Read more

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the mattress a bought at mattress firm piece of junk. they replaced one all ready same thing happened with this one. I was told that mattress firm took mattresses that they tossed out and made them new a again. I have a beautyrest greenwood firm paid 700.00 of it. I got this info from are local new paper the post crescent which is now owned by usa today. I always thought beautyrest was a good... Read more

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Bought a simmons sectional sofa from big lots about 2 years ago. This sofa is used in living room by 2 adults over 50 years of age , no children and the heaviest adult only weighs 170 lbs. The sofa is now falling apart. The fabric is now falling apart. The top brown vinyl like part is coming off in pieces and getting allover the floor. This sofa now looks like a piece of junk and we now have to... Read more

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Resolved

I purchased my set 2 years ago and it is now coming apart at the seems. Simmons says that they will not replace and so I'm taking them to small claims court. I paid over $800 for the set and thought since I bought one over ten years ago I would be satisfied once again, but was sadly mistaken. They gave me a excuse that it is messed up because of the wrong base. But it is the same base from my... Read more

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We have a beauty rest recharge Crescent Moon collection bed. We've had it a little over a year, my husband has complained the entire time that it makes his shoulders hurt and he sweats in it to the point he doesnt sleep in it. For the last 6 months now, I sweat at night horribly in it. Is there anything we can do? It was a tremendous amount of money to us and we could never possibly buy another... Read more

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I AM MAKING THIS COMPLAINT IN ADVANCE. I PURCHASED THE SIMMONS MATTRESS AND BOX SPRING SET IN KING SIZE AT A COST OF NEARLY $2,000.00. IN RECENT MONTHS I HAVE BEEN WAKING UP WITH SEVERE UPPER BODY PAIN! I WENT TO MY DOCTOR, HE ORDERED VARIOUS TESTS. AS THEY ALL CAME BACK NEGATIVE, HE HAS BEEN TREATING ME FOR THE PAIN. ONE MORNING I AWOKE WITH A DEEP ACHE IN MY SIDE AS I STRUGGLED TO RAISE MY SELF... Read more

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I have had my Simmons Beautyrest Health Smart "inspected" 4 times due to little support after year 6. The company sends a guy with a string to lie across the bed without weight and always reply there is nothing wrong with the mattress. I have offered to allow them to spend the night and see how they wake up. Sinking down6-8 inches and waking up throughout the night due to back pain is not normal.... Read more

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I had purchased a Simons beautyrest 4 years ago and it is no longer usable. My neck and back started hurting then I went to the Chiropractor and I soon figured out that my bead was sagging because the springs were faulty. I called simmons and they sent out an inspector. He took some measurements and pictures to forward on to Simmons. He told me that with no weight it was sagging over an inch and... Read more

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