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  • Customers like
    • Appearance and comfort1
    • Bloody nightmae1
  • Customers don't like
    • Way this has been handled4
    • How they try to get out of their warranty2
    • Warrantee1

  • Jul 17
  • Products
  • Sugar Land, Texas
  • Simmons Beautyrest Mattress
  • 33
  • REVIEW RATING 4/5

I purchased the mattress about 3 years ago from Dillard's. They longer sell the product and asked me to file a complaint directly with simmon. They refused my claim that the spring board is bent, which of course, we never touched it. I mentioned that to them and they come up with another excuse that there is a stain on the mattress and the warranty is null and void. They would not respond to me... Read more

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  • Jul 13
  • Furniture and Decor
  • Atlanta, Georgia
  • Simmons Beautyrest Nxg 250 Plush
  • 23
  • REVIEW RATING 4/5

I am on my 2nd 250 NXG Beautyrest by Simmons. The replaced it 5 years ago after the first one failed in 2 years. The sides walls of the mattress cave in. Now they will not honor the warranty. After reading about others with the same problem I have decided not to try to continue with the blame game as they do this so well. I taking them to small claims court to see if that will change their... Read more

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  • Jun 22
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Beautyrest World Class Mattress
  • 61
  • REVIEW RATING 4/5

Simmons continues to delivery defective mattresses that sag within the first week. AND IT IS THEIR HIGH END RECHARGE MODELS! They are incapable of manufacturing a model that DOES NOT SAG within the first week and every time they DO IT AGAIN AND AGAIN AND AGAIN! THEY send out their man to check if the sagging is at least a 1 1/2 and EVERY TIME IT IS and they replace it with another HIGH END MODEL... Read more

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  • Jun 16
  • Furniture and Decor
  • Springfield, Missouri
  • Beautyrest Memory Foam Plus Mattress
  • 61
  • REVIEW RATING 4/5

I have exchanged the first mattress bought at Simmons. Bought one too firm.. I have back problems and this was too firm.. No problems in getting this taken care of. However, picked out another one. This was softer and was one with the 10 foam layers.. When the mattress came in, it looked different. I called them and they noticed it and said they had changed the cover and upgraded the mattress.... Read more

Was this review helpful? 1 0

we've had our 6 month old beauty rest replaced with what Slumberland says is replacement...another piece of ***...this one is already indwnted..beauty rest refuses to help and we are stuck dealing with the *** at slumberland in mattoon illinois...dont do business with either one warranty is worthess and people are rude ...i just want a freaking goid nigjts sleep... Add comment

  • Apr 29
  • Furniture and Decor
  • Joliet, Illinois
  • Box Spring
  • 66
  • REVIEW RATING 4/5

Finally got through the warranty process thought I would get a new bed. The idiots of the company didnt build a new box spring. So now I half to wait another month ( with no place to sleep) for them to build the right box spring and mattress! Longest most impossible warranty process ive ever seen. Never again will I buy a simmons product!! They admitted it was there fault but I still am the one... Read more

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  • Apr 22
  • Furniture and Decor
  • Granada Hills, California
  • Sofa
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

I bought a new sofa at big lots in November 2014, less than six months ago and the cushions are smashed down and no support from the springs can I return or get it replaced? I would hope that it can be exchanged or fixed, because I do love the style and color. It's the L-shaped type. Great color and texture. I'm so upset that it's already out of shape. It's the worst. I'm disabled and it is... Read more

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  • Apr 09
  • Furniture and Decor
  • Elkhorn, Nebraska
  • Pillow Top Mattress
  • 215
  • REVIEW RATING 5/5

I tried to file a claim on our Simmons Beautyrest Pillow top mattress but the process was made impossible by the claim process due to unrealistic demands. I have been told that even if we were able to comply by all demands that the process would still cost us more money in shipping and handling that it would not be worth our trouble. The pillow top memory foam with get failed and the mattress... Read more

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  • Apr 07
  • Furniture and Decor
  • Oakville, Ontario
  • Mattress
  • 102
  • REVIEW RATING 4/5

Simmons is notorious for not honouring their warranty - I have tried to get them to change the sagging mattress for nearly six months - after being transferred to so many departments I am still no further ahead - totally exasperated with their lame excuses - they sent out 2 people to check the sagging mattress and both had different reports. it’s truly mind-boggling that a company of this size is... Read more

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  • Apr 06
  • Furniture and Decor
  • Dallas, Texas
  • Mattress
  • 3
  • 3
  • 208
  • REVIEW RATING 5/5
Simmons Bedding Company - Simmons Mattress does not honor their warranty
1 of 8

I bought a Simmons mattress about 5 years ago. The edge of it is sagging almost 4 inches on the side. This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their customer service and they said I had to send it to the place of purchase. I sent it to the place of purchase and they said Simmons was... Read more

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