Simmons Bedding Company Complaints and Reviews

1.6
  • Appearance and comfort1 votes
  • Way this has been handled1 votes
  • Very shoddy workmanship1 votes
  • Not comfortable at all no sleep1 votes
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  • Apr 22
  • Furniture and Decor
  • Granada Hills, California
  • Sofa
  • 11
  • REVIEW RATING 4/5

I bought a new sofa at big lots in November 2014, less than six months ago and the cushions are smashed down and no support from the springs can I return or get it replaced? I would hope that it can be exchanged or fixed, because I do love the style and color. It's the L-shaped type. Great color and texture. I'm so upset that it's already out of shape. It's the worst. I'm disabled and it is... Read more

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  • Apr 09
  • Furniture and Decor
  • Elkhorn, Nebraska
  • Pillow Top Mattress
  • 89
  • REVIEW RATING 4/5

I tried to file a claim on our Simmons Beautyrest Pillow top mattress but the process was made impossible by the claim process due to unrealistic demands. I have been told that even if we were able to comply by all demands that the process would still cost us more money in shipping and handling that it would not be worth our trouble. The pillow top memory foam with get failed and the mattress... Read more

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  • Apr 07
  • Furniture and Decor
  • Oakville, Ontario
  • Mattress
  • 27
  • REVIEW RATING 3/5

Simmons is notorious for not honouring their warranty - I have tried to get them to change the sagging mattress for nearly six months - after being transferred to so many departments I am still no further ahead - totally exasperated with their lame excuses - they sent out 2 people to check the sagging mattress and both had different reports. it’s truly mind-boggling that a company of this size is... Read more

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  • Apr 06
  • Furniture and Decor
  • Dallas, Texas
  • Mattress
  • 2
  • 2
  • 72
  • REVIEW RATING 5/5
Simmons Bedding Company - Simmons Mattress does not honor their warranty
1 of 8

I bought a Simmons mattress about 5 years ago. The edge of it is sagging almost 4 inches on the side. This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their customer service and they said I had to send it to the place of purchase. I sent it to the place of purchase and they said Simmons was... Read more

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  • Apr 02
  • Furniture and Decor
  • Mattress
  • 60
  • REVIEW RATING 4/5

Until the consumer decides to quit buying these poorly put-together, flimsy material mattresses, they are going to continue to make them because they know they're going to fail and you're going to buy a new one every two to three years. There should be a class action lawsuit against every mattress manufacturer and the companies that are in cahoots with them. Only then will they start using... Read more

Was this review helpful? 1 0

We purchased a Simmons beauty rest firm plush 2 YEARS ago. After 6 months I went to the store where we got it and complained,of course the salesman said it was normal body impressions. Its getting worse and a good nights sleep is out of the question! Add comment

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  • Mar 28
  • Furniture and Decor
  • Baltimore, Maryland
  • Reclining Sofa
  • 277
  • REVIEW RATING 5/5
Simmons Bedding Company - Simmons Upholstery reclining sofa
1 of 7

Very bad quality of sofa, and expensive. We bought the Simmons Upholstery reclining sofa, color dark brown, made bonded leather. Less 1,5 year after purchase the bonded leather cracked, the sofa used 1 man an every day. Pets and smoke free home. I took a pictures of my reclining sofa. 1st pic is the sofa, 2nd and 3rd is the warranty (5 years). 4 pic is back of the sofa, 5th and 6 pic is the... Read more

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  • Mar 11
  • Furniture and Decor
  • Wallingford, Connecticut
  • Loveseat
  • 217
  • REVIEW RATING 5/5

I purchased a simmon bucaneer cocoa console reclining loveseat and it was uneven with not much cushion so I took it back and got another one and the one I got is worse than the first one. This one you slide to the left of the couch and has very little cushion. It has made by back on the left side very sore and muscles are very tight, my back aches all the time now. I am very unhappy with this... Read more

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  • Mar 10
  • Furniture and Decor
  • Salida, Colorado
  • Beautyrest Mattress
  • 181
  • REVIEW RATING 4/5

We are just starting the process of asking for a FIRM mattress exchange from the store we purchased it from and now the manufacturer. Our experience on the 2nd night of sleeping on the new mattress was very scary. My husband had a seizure and we believe it was from the chemicals that were off gassing. The mattress depresses so much as the minutes go by that I feel the 4 inches of foam in my mid... Read more

Was this review helpful? 0 1

Simmons beautyrest fiske plush. Sags, no support, feel like you are in a hole. Coils squeak. Lots of motion with movement. Add comment

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