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1.9 Based on 32 reviews
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  • Customers like
    • Mattress x 6 months then began saggina 2
    • Appearance and comfort 1
    • Bloody nightmae 1
  • Customers don't like
    • Way this has been handled 5
    • Product and customer service 5
    • Very shoddy workmanship 4
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WORST BED EVER!!!! Sink hole in the middle of the mattress within 4-5 months of owning this bed! I have been sleeping on this mattress for just over 2 years now & am experiencing poor quality sleep with extensive low back pain! I am a fairly petite woman so this should NOT be happening! I also had problems with this "European cooling gel" mattress becoming so hot during sleep that I woke in the night dripping with sweat-in the dead of Winter!... Read more

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Simmons Bedding Company - Sags and one long ridge!
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Had this mattress for 2 years now. Right after we got it I noticed a ridge close to the edge on the bed running from the head to the foot of the bed. Went to where I got it and was told the ridge was probably the material shift during transit so I should try spreading it around back in place with my finger tips. I did but it didn't work. Contacted the company and sent pictures and they said I should wait and see if it straightened itself out.... Read more

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bought my first BR mattress in March of 2013, Bad Idea! Within the first year (early 2014), we had what they called "the kings ridge". both sides sagged way too much for a mattress less than a year old. Fought to get it replaced, which they did, with a version that we were told was better, and that we would not see this problem again. Boy were they wrong! the new one is shot. and we have just put up with it for some time now, as the dealer has... Read more

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My first one sagged in two years, the replacement failed in less than 2 years. It's back in for a warranty claim. Have not heard yet if they will replace it. The first one bulged on the sides and you felt like you were slopping off the side of the bed. The second bulged in the middle. Up about 5 inches. We are again slipping off the bed while we sleep. Cannot get a good night sleep. We bought the top of their line paid around $6000 to get the... Read more

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I bought a Devonwood mattress, med price for myself, 82 yr old woman. It began to sink and by Feb of 2016 less than one year it has a hole in the middle. I called Sears, told I had to take it all apart. take pictures of the frame, bed box spring and mattress separately. Me 82 told to do this. Had to get my granddaughter to come from an hr away to do this. Then told to send pics to an email address, did this, they came back, called sears, told to... Read more

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We purchased this mattress less than 4 yrs ago. When looking for the right mattress we told the salesman that we were looking for one that wasn't going to sag after sleeping on it for a while. He assured us this mattress wouldn't do that and that it had a 10 yr warranty. So we spent almost 1500 on the set. Well, let me tell you how bad this thing is! It sags so bad that I had to turn it end to top and hopefully we can get a few more months... Read more

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I bought a Simmons pillow top firm Cabana mattress set from Sears..6 months in it started to sag..called Sears and was given a number to call the " mattress complain dept" ! After a lenghty conversation..I was told all the picture takng,original reciept ,which I might add I wasnt about to do that. They make it sooo hard with the red tape! I have a 10year garantee on the mattress ,what good that does me! I have an extremely bad back and had... Read more

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I have only had this Simmons Beautyrest Recharge mattress for about 2 years. The mattress immediately began sagging after about 2 months. I called the company and complained about the sagging and was told that this was normal. A couple of months after that, i measured the sagging and it was over 1-1/4". I again called the company and complained. We are a bit heavy (400 combined weight), but I you'd think a bed would be able to accommodate... Read more

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I have purchased several different mattress sets over the years and was pleased with all of them except the Simmons. It has been a nightmare. Sleeps terrible. We wish that we had never bought it.

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After owning a SIMMONS "Beautyrest World Class Recharge Shakespeare Luxury Plush Pillowtop Mattress" for about two years, and paying over $2000, the mattress was sagging. So I called SIMMONS, and they send you a "sleep set inspection kit" where you have run a string across the dips in the mattress and take photos from different angles. After doing all this they agreed to replace the the mattress. When there team arrived they said that they... Read more

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