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I purchased the mattress about 3 years ago from Dillard's. They longer sell the product and asked me to file a complaint directly with simmon. They refused my claim that the spring board is bent, which of course, we never touched it. I mentioned that to them and they...
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Company wrote 0 public responses to the review from Jul 17, 2015.
1.0
I didn't like
  • Product and customer service
  • Way this has been handled
  • How they try to get out of their warranty
#667666
Reply to reviews
Simmons Bedding Company - Mattress Review from Chicago, Illinois
Simmons Bedding Company - Mattress Review from Chicago, Illinois
Simmons Bedding Company - Mattress Review from Chicago, Illinois
Ours is 2 years old and lumpy!!! I wrote to Simmons and sent pictures--never heard back. What recourse do we have? Over $1000 spent!
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Company wrote 0 public responses to the review from Oct 23, 2014.
Anonymous
Anonymous

Any recourse? Can we file in the court of law and what jurisdiction>

Anonymous
Tracy

Mine did the same thing. I will never buy a Simmons mattress again.

2.3
#549688
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I had purchased a Simons beautyrest 4 years ago and it is no longer usable. My neck and back started hurting then I went to the Chiropractor and I soon figured out that my bead was sagging because the springs were faulty. I called simmons and they sent out an...
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Company wrote 0 public responses to the review from Sep 15, 2015.
#700102
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I have had my Simmons Beautyrest Health Smart "inspected" 4 times due to little support after year 6. The company sends a guy with a string to lie across the bed without weight and always reply there is nothing wrong with the mattress. I have offered to allow them to...
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Company wrote 0 private or public responses to the review from Sep 23, 2015.
1.7
I liked
  • Mattress x 6 months then began saggina
I didn't like
  • Customer service
  • How they try to get out of their warranty
  • Unfirmness
#704924
Reply to reviews
I bought my sectional couch and had it less then two years and the pleather is peeling off the entire couch. Bought it at Aarons so i paid more then it was worth but that would be fine if it lasted. Now it is in that bad of shape that i couldn't give it away if i...
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Company wrote 0 public responses to the review from Jan 11, 2015.
Anonymous
Anonymous

To be fair pleather is not leather. Pleather does have some leather but its mostly polyurethane and polyester. With cheaper brands and cheaper pleathers peeling is an issue wh...

#581131
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Simmons continues to delivery defective mattresses that sag within the first week. AND IT IS THEIR HIGH END RECHARGE MODELS! They are incapable of manufacturing a model that DOES NOT SAG within the first week and every time they DO IT AGAIN AND AGAIN AND AGAIN! THEY...
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Company wrote 0 public responses to the review from Jun 22, 2015.
2.3
I liked
  • Bloody nightmae
#654174
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I have exchanged the first mattress bought at Simmons. Bought one too firm.. I have back problems and this was too firm.. No problems in getting this taken care of. However, picked out another one. This was softer and was one with the 10 foam layers.. When the mattress...
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Company wrote 0 public responses to the review from Jun 16, 2015.
1.5
I didn't like
  • Customer service
  • Way this has been handled
#651343
Reply to reviews
This last Spring, 2014, I bought an expensive Simmons Beauty Rest World Class Recharge mattress from Sleep City. The original mattress was ordered wrong, replaced once due to the salesperson not knowing the World Class floor models and ordering the wrong mattress. ...
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Company wrote 0 public responses to the review from Nov 06, 2014.
I didn't like
  • Product
#554807
Reply to reviews
I bought a new sofa at big lots in November 2014, less than six months ago and the cushions are smashed down and no support from the springs can I return or get it replaced? I would hope that it can be exchanged or fixed, because I do love the style and color. It's the...
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Company wrote 0 private or public responses to the review from Apr 22, 2015.
Anonymous
Anonymous

I am interested in purchasing the Simmons bebop 2pc sectional but have concerns about how well it will hold up and for how long. Anyone out there purchase this same sectional ...

Anonymous
Anonymous

I contacted the company and haven't heard from them. They don't care about their customers.

#625435
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I tried to file a claim on our Simmons Beautyrest Pillow top mattress but the process was made impossible by the claim process due to unrealistic demands. I have been told that even if we were able to comply by all demands that the process would still cost us more...
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Company wrote 0 private or public responses to the review from Apr 09, 2015.
1.2
I didn't like
  • Warrantee
#619857
Reply to reviews