My husband and I purchased a black beauty rest, Brook Lynn. We paid around $2500+/-.
We might as well have drove down the highway throwing the money out of the window or handed it to strangers on the corner. A least that way it would have made someone's day. Instead its been a miserable 6-7 months. Tried to file a claim after a lump popped up.
The representative was apparently blind, stating that I had never filled out my paperwork. Strange when I opened my sent email and the CC copy sent to my husband, it was all there. Only to be told that the rather large obvious lump was not visible to claims associate. This person also told us that lumps are not considered an issue because when you apply pressure they can be pushed down.
Only sagging more than an inch and a half would warrant a rep to be sent out. And considering we would have to pay $50 for someone to come look at it, what does it matter? So nobody will allow us to use this so called 25yr warranty. We have only had this thing for half a year.
This is just disgusting. I wish we would have just went to Costco.
Monetary Loss: $2500.