(11 of 249 reviews match)
Most helpful reviews first
Simmons continues to delivery defective mattresses that sag within the first week. AND IT IS THEIR HIGH END RECHARGE MODELS! They are incapable of manufacturing a model that DOES NOT SAG within the first week and every time they DO IT AGAIN AND AGAIN AND AGAIN! THEY...
- Bloody nightmae
Reason of review
Damaged or defective
I bought my sectional couch and had it less then two years and the pleather is peeling off the entire couch. Bought it at Aarons so i paid more then it was worth but that would be fine if it lasted. Now it is in that bad of shape that i couldn't give it away if i...
Reason of review
I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the sumbich is under 60 feet of water. Simmons wont replace my sofa.
Reason of review
Poor customer service
Bought a recliner new in March of 2014, and now August of 2014 the padding is shot and collapsed. Had a Lang for 6 years that was in better shape in 6 yes then this piece of s#$% is in 5 months. This is the poorish quality and design I have ever seen.
I am extremely disappointed with our purchase of the Simmons Beatyrest Strandquist mattress that we purchased from Art Van Furniture! We spent $1400 on this mattress and expected a quality mattress to last us at least through the 10 year warranty period. For the first...
Simmons Bedding Company in Greensburg, Pennsylvania - Simmons Beautyrest would not honor warranty on mattress
Mattress was purchased in October 2011. The mattress is all sunken in about about 2" or more. Simmons said there was nothing they could do and I was told to contact the retailer were I purchased the mattress. The retailer would not honor the warranty either. The mattress looks like it is ten years old. I thought I was purchasing a good product. I would say Simmons is not customer friendly company since they do not stand behind their product after it is purchased. I would think they would be happy with customer feedback and try to improve the product.
Simmons Bedding Company in Johnstown, Pennsylvania - Simmons Mattress
I was sent a mattress that was pitting within the first 3 mo of which I spent 1700 dollars. They sent a mattress to replace it and was like sleeping on a floor. I had to fight to get a mattress similiar to what I originally ordered, it is being delivered tomorrow but they refuse to pick up the previous one stating it is up to me to get rid of. They were very nasty and I will never deal with this co. again!! Their mattresses are garbage!! Do not purchase from them as it is a losing battle. Beware!!
Simmons Bedding Company in Philadelphia, Pennsylvania - Simmons, Sterns & Foster, Serta Mattress'
To all consumers looking for a mattress. It is all bull. There is not a company out there that stands behind there mattresses. I have been through this for the last six years. First with Simmons: THEY ARE THE WORST. They do switch and bait for warranty. If you buy an expensive mattress you end up with a choice but they make the mattress especially for you. Yep, they send you a cheaper inside with the plush outside and you will call them till warranty runs out. This the new America. Company's DO NOT CARE. I just bought my third new mattress in 10 years. The old adage," You get what you pay for is no longer", so buy cheap and comfortable and plan on getting only five years, If you are lucky.
Simmons Bedding Company in Uniontown, Pennsylvania - Simmons Mattress Co didn't honor warranty
Simmons Mattress Co. did not and will not honor the warranty for a BeautyRest California King mattress and box springs that cost over $2900.00 that was purchased through mattress warehouse. Mattress had body impressions on both sides of mattress and the inspection people from mattress wharehouse checked only one side said a box spring was upside down (was only for week), second time inspected said dirt was on mattress (brushed off easy)they said it had stains (Untrue) Mattress Warehouse along with Simmons found whatever reason to say the warranty was void. In my opinion Simmons Mattress Co. is the worst mattress I've ever owned and will never get a dime more from me. Also filed a Better Business Bureau complaint which did not help assist at all.
Simmons Bedding Company in Philadelphia, Pennsylvania - Simmons Beautyrest
I weight 175, my wife 105. We are 50 and athletic. After 2-3 years, massive body impressions in mattress that made it impossible to sleep on. They fought warranty but I won, got replacement, and same thing. What's up? The impressions are in the shoulder/upper back area, and hip area. Tingling in our hands in the a.m. due to the upper back deformity. We are side sleepers 50% of the time. But how could our minimal weight cause this??? Yes, we did rotate the mattress frequently. Under the boxspring, we have 3/4 inch plywood, set up with a carpenter's level. Under that, we have some supports to make sure the plywood doesn't deflect too much from the body weight. It is true that as you get older you are much more sensitive to these deflections, but Simmons: deal with it!
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