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I purchased the mattress about 3 years ago from Dillard's. They longer sell the product and asked me to file a complaint directly with simmon. They refused my claim that the spring board is bent, which of course, we never touched it. I mentioned that to them and they...
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1.0
I didn't like
  • Product and customer service
  • Way this has been handled
  • How they try to get out of their warranty
#667666
Reply to reviews
I am on my 2nd 250 NXG Beautyrest by Simmons. The replaced it 5 years ago after the first one failed in 2 years. The sides walls of the mattress cave in. Now they will not honor the warranty. After reading about others with the same problem I have decided not to...
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Anonymous
Anonymous

I am also taking Beauty rest to court because after 2 years my pillowtop is falling apart on the sides and they will not replace or fix. I will never purchase another Beauty ...

2.0
I didn't like
  • Way this has been handled
  • How they try to get out of their warranty
#665068
Reply to reviews
Simmons continues to delivery defective mattresses that sag within the first week. AND IT IS THEIR HIGH END RECHARGE MODELS! They are incapable of manufacturing a model that DOES NOT SAG within the first week and every time they DO IT AGAIN AND AGAIN AND AGAIN! THEY...
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2.5
I liked
  • Bloody nightmae
#654174
Reply to reviews

Sofa Review

Simmons Bedding Company
#581073
4.4
Details
The day before Thanksgiving I got my Columbia Stone Chaise Base Sofa out of layaway. The set next to the chaise section cushion is not firm. It sinks way down like u r sitting on the floor. Yes I could put something under there. No. Why is it like that? What Is it i need a firm cushion or what?
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Customer service
Diversity of Products or Services
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Sofa Review

Simmons Bedding Company
#579085
4.5
Details
I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the sumbich is under 60 feet of water. Simmons wont replace my sofa.
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Customer service
Exchange, Refund and Cancellation Policy
Warranty
Website

Simmons Bedding Company Mattress Review

Simmons Bedding Company
#577953
1.9
Details
I'm going on my 4th mattress exchange. I am totally upset with art van & Simmons beauty rest. Absolutely discussed.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Style and Design
Value for money
Warranty

Simmons Bedding Company Mattress Review

Simmons Bedding Company
#551533
After about 2 months, the mattress is sagging in the middle. My husband and I are very uncomfortable!
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I have exchanged the first mattress bought at Simmons. Bought one too firm.. I have back problems and this was too firm.. No problems in getting this taken care of. However, picked out another one. This was softer and was one with the 10 foam layers.. When the mattress...
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1.3
I didn't like
  • Customer service
  • Way this has been handled
#651343
Reply to reviews
Finally got through the warranty process thought I would get a new bed. The idiots of the company didnt build a new box spring. So now I half to wait another month ( with no place to sleep) for them to build the right box spring and mattress! Longest most impossible...
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1.0
#628635
Reply to reviews
I bought a new sofa at big lots in November 2014, less than six months ago and the cushions are smashed down and no support from the springs can I return or get it replaced? I would hope that it can be exchanged or fixed, because I do love the style and color. It's the...
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Anonymous
Anonymous

I am interested in purchasing the Simmons bebop 2pc sectional but have concerns about how well it will hold up and for how long. Anyone out there purchase this same sectional ...

Anonymous
Anonymous

I contacted the company and haven't heard from them. They don't care about their customers.

#625435
Reply to reviews
I tried to file a claim on our Simmons Beautyrest Pillow top mattress but the process was made impossible by the claim process due to unrealistic demands. I have been told that even if we were able to comply by all demands that the process would still cost us more...
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1.1
I didn't like
  • Warrantee
#619857
Reply to reviews
Simmons is notorious for not honouring their warranty - I have tried to get them to change the sagging mattress for nearly six months - after being transferred to so many departments I am still no further ahead - totally exasperated with their lame excuses - they sent...
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1.0
#618665
Reply to reviews
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
Simmons Bedding Company - Simmons Mattress does not honor their warranty
I bought a Simmons mattress about 5 years ago. The edge of it is sagging almost 4 inches on the side. This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their...
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Anonymous
Anonymous

That looks like someone sits on the edge playing *** video games! That's normal

Anonymous
notgivingit

uh you've had it for 5 years and it looks like that? that IS normal wear/use if it was like that after a couple months THEN i'd be highly suspect but you admit to having it 5 ...

1.0
I didn't like
  • Simmons warranty service
#618574
Reply to reviews
Until the consumer decides to quit buying these poorly put-together, flimsy material mattresses, they are going to continue to make them because they know they're going to fail and you're going to buy a new one every two to three years. There should be a class action...
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3.0
#616849
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