Product: Simmons Bedding Company Mattress Clear all filters (98 of 98 reviews match)
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Walmart - Not easy to file a claim

3.0
Details
I talked to several representatives regarding making a claim for a Simmons Beauty rest Hi Loft Air Mattress. We purchased the extended warranty. Why can’t WalMart make this a simple process to file a claim? It seems you don’t value your customers or stand by your products. As a customer, I felt like I was jumping over hoops for a $5 warranty I paid for two years coverage.
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1 comment
Anonymous
#1758849

You need to read the brochure when you buy these "warranties". They tell you exactly who you have to contact to make a claim and it isn't Walmart.

Review
#1674499 Review #1674499 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Cons
  • Need better customer service
Reason of review
Warranty issue
Loss
$60
Preferred solution
Replace with new Air Mattress

Slumberland Furniture in Nashville, Tennessee - Absolute worst customer service ever.

Paid $1200 for mattress with 10 year guarantee - within 2 years had a huge hole in it. sent 27 pictures and completed paperwork to send to Simmons to make mattress good. Staff at store did not cooperate at all in helping make situation good. Very Rude and horrible to work with.
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Review
#1523910 Review #1523910 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Let the company propose a solution

Mattress Firm - Ripped off--- poor waranty

1.0
Details
bought a top of the line Simmons mattress from the in 2014, Now it has sunk and has become lumpy, Went through all their online warranty pictures and run around only to have the blame the frame. Not their box spring, not their mattress, but the same full wooden frame that has had 2 other non- Simmons mattresses on it with no trouble BUYER BEWARE-- RUN FROM THIS COMPANY and RUN FROM THIS MANUFACTURE
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Review
#1487331 Review #1487331 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Cons
  • Mattress or the seller he was very dishonest
Reason of review
Warranty issue
Loss
$1700
Preferred solution
Let the company propose a solution
1.5
Details
Hudsons Furniture - They sold me a used mattress
Hudsons Furniture - They sold me a used mattress
I bought a queen size mattress 3 years ago and I’ve been noticing that the mattress is sinking area by area causing me to have severe back paydue to the lack of even support., I called customer service and after a minute and a half into the conversation the customer...
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Review
#1486045 Review #1486045 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Reason of review
Damaged or defective
1.7
Details
Shame on me for doing business with this *** company before doing my due diligence but more shame on them for totally fraudulent misrepresentations (read: flat-out lies). On Oct. 22, 2018 I ordered a mattress from these people. Apparently they are a middle-man to sell...
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Review
#1395137 Review #1395137 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Reason of review
Order processing issue
Loss
$500
Preferred solution
Full refund
Tags
  • untrustworthy
  • Factory Outlet Mattress

Simmons Bedding Company in West Palm Beach, Florida - Mattress sagging

7year old $2500 mattress no longer supports my body Big dips have developed The company says its normal and would give No support for defective Simmons bed Do not buy this brand You will not be happy with bed or company
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Review
#1372403 Review #1372403 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
I just purchased a Simmons Beautyrest Luxury Firm Pillowtop mattress on Monday 9/3/18 it was delivered on 9/4/18 this is the worst mattress that I have ever slept on. I realize that you are supposed to give it time to adjust to your body but I would love to know how in...
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Review
#1350529 Review #1350529 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Cons
  • Very shoddy workmanship
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
BOUGHT SIMMONS MATTRESS FROM HSN COMPLAINED TO THEM,AFTER 30 DAYS THEY HAVE NOTHING TO DO WITH ANY SALES.NOTIFIED SIMMONS ,CAME OUT REVIEW DAMAGE REPLACED MATTESS,5 MONTHS LATER MATTRESS STARTED TO SAG,PUFF UP ,SENT SERVICE TECH AGAIN,WAITED FOR RESPONCE, THEY SAID THE...
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1 comment
Anonymous
#1739800

Never Again 2 year 0ld mattress Simmons B/R Sags in middle and sides when Lying on it put pops up when no weight on it. This is why the warranty will not work has to dip in with no weight on it. $1200 wasted on this pieace of *** These Mattress companies should be sued for *** all these people with their *** Warranty

Review
#1322635 Review #1322635 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
2.1
Details
We purchased a Simmons mattress November 2017 by May 2018 i called the store we purchase it from and they sent out a rep to measure the mattress, it was already sagging a half inch. I was told that it has to sag 1 1/2 inch for them to do anything. The customer service...
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Review
#1281134 Review #1281134 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Cons
  • Policy to replace mattress
Reason of review
Bad quality
Loss
$1800
Preferred solution
Full refund
Tags
  • Simmons Beautyrest Beauty Rest

Contact Simmons Bedding Company Customer Service

Mailing Address:
Simmons Bedding Company
1 Concourse Pkwy
Atlanta, Georgia 30328
United States
Phone:
(877) 399-9397
All Simmons Bedding Company Contacts

Simmons Bedding Company - Not happy with product

1.0
Details
I bought a bed and the mattress is garbage i paid for a warranty and Ashley Furniture told me to contact you. I spent $1500 on a mattress that makes my back hurt and my husbands back hurt. My husband can not even sleep in the bed. I just want my money back
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Review
#1247318 Review #1247318 is a subjective opinion of poster.
Product
Simmons Bedding Company Mattress
Reason of review
Bad quality