I am 130 pounds, petite woman, after buying a Simmons mattress and countless visits to the chiropractor, I called an open THE FIRST claim.They delivered another mattress and honor the warranty, however, after one month, the mattress collapsed.After the second claim, I spoke with MRS RIDER who was supposed to be the supervisor in the claim and she won't send me a new mattress until I have a new frame with three legs.This is the most stupid thing I ever heard, they are insulting my intelligence.The BOX SPRING is very strong AND ITS SUPPOSED TO be supporting the mattress, not the frame. I AM NOT 200 POUNDS.Simmons made me buy another set of legs for my frame and won't deliver until I take a photo with these extra legs underneath the mattress.The mattress is heavier and I probably (after lifting it) will have to go back to the doctors.The worst unreliable company I ever deal with.Time to seek legal remedies.
Product or Service Mentioned: Simmons Bedding Company Mattress.
Reason of review: Warranty issue.
Monetary Loss: $650.
Preferred solution: Full refund.
I didn't like: Lies, Warranty process, Mattress.