I purchased a mattress from Simmons with good faith that their product is good.After weeks on sleeping on the mattress, I experienced back pains and had to go to physical therapy .I called customer service to replace the mattress and they wanted to charge me $85 to cover the shipping.Not only they wanted to charge me but the letter they send me said that they could be sending me a lower quality mattress.If I am not charging them for my physical therapy bills and my the manny nights I was not able to sleep well. How come they think they have to charge me to deliver me with A GOOD MATTRESS? Something must be done about this kind of scam.
Product or Service Mentioned: Simmons Bedding Company Mattress.
Reason of review: Damaged or defective.
Monetary Loss: $700.
Preferred solution: The same quality of the mattress purchased and money for my physical therapy doctors refunded..
I didn't like: Manager did not come in the line.