I bought a Simmons mattress about 5 years ago.The edge of it is sagging almost 4 inches on the side.
This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their customer service and they said I had to send it to the place of purchase. I sent it to the place of purchase and they said Simmons was terrible at responding to issues.
I sent it to the company a month later and they said I had to tell the seller again.
The seller tried to get the representative to do something, but that has been completely ineffective I now have to go to court to sue them.NEVER buy from this company; they don't live up to there written warranty
This person wrote the review because of warranty issue of simmons bedding company mattress from Simmons Bedding Company and attached photo s. Reviewer claimed that he or she lost $1800 and wants Simmons Bedding Company to issue a full refund.
The most disappointing in user's experience was simmons warranty service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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