Featured 100% full Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Style and Design
Warranty
3 comments

I bought a Simmons mattress about 5 years ago.The edge of it is sagging almost 4 inches on the side.

This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their customer service and they said I had to send it to the place of purchase. I sent it to the place of purchase and they said Simmons was terrible at responding to issues.

I sent it to the company a month later and they said I had to tell the seller again.

The seller tried to get the representative to do something, but that has been completely ineffective I now have to go to court to sue them.NEVER buy from this company; they don't live up to there written warranty

This person wrote the review because of warranty issue of simmons bedding company mattress from Simmons Bedding Company and attached photo s. Reviewer claimed that he or she lost $1800 and wants Simmons Bedding Company to issue a full refund.

The most disappointing in user's experience was simmons warranty service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Simmons Bedding Company for you to read. This information may help you with your purchase decision.

Had an Experience with Simmons Bedding Company?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1011689

That looks like someone sits on the edge playing *** video games! That's normal

Anonymous
West Roxbury, Massachusetts, United States #972084

uh you've had it for 5 years and it looks like that?that IS normal wear/use if it was like that after a couple months THEN i'd be highly suspect but you admit to having it 5 years and like the other poster mentions they have exclusions under their warranty INCLUDING what you're complaining about which is DEFINITELY due to NORMAL wear/use.

but you know what, go ahead and sue them, watch how quickly you LOSE the case and if you're lucky that's all you have happen.but it wouldn't surprise me when you lose if you're made to pay cost/lawyer fees for such a frivolous lawsuit.

Anonymous
#971832

The warranty is pretty clear on what is excluded - item line number 5 under exclusions for Simmons mattress warranty clearly states "bent borders" are excluded. You have a bent border from years of sitting on the edge of the mattress.

I hate consumer reviews that don't tell the whole story and are just looking for another freebie....

You May Also Like

MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more Simmons Bedding Company - Simmons Upholstery reclining sofa Simmons Bedding Company "Very bad quality of sofa, and expensive. We bought the Simmons Upholstery reclining sofa, color dark brown, made bonded leather. Less 1,5 year after purchase the bonded leather cracked, the..." Read more Simmons Bedding Company - DO NOT BUY SIMMONS SOFA FROM BIG LOTS Simmons Bedding Company "Bought a simmons sectional sofa from big lots about 2 years ago. This sofa is used in living room by 2 adults over 50 years of age , no children..." Read more Simmons Bedding Company - Sags and one long ridge! Simmons Bedding Company "Had this mattress for 2 years now. Right after we got it I noticed a ridge close to the edge on the bed running from the head to the foot..." Read more Advanced Disposal - Incompetent employees give horrible service Advanced Disposal "I have had a small pile of yard trash in the street for over two months now, as hav a few neighbors in close proximity. I'm in Clay County, Fl,..." Read more Kellys Giant Alaskan Malamutes - Kelly's Alaskan Malamutes claim they're not a puppy mill Kellys Giant Alaskan Malamutes "Kelly's alaskan malamutes Sarah robertson kelly ,Kirk kelly *** Falsely claiming that they are not a puppy mill The Independent Aug 15, 2017 Updated Aug 18, 2017 13 Malamute tied..." Read more Reservation Counter - Scam artists Reservation Counter "Please do not book your hotel through this website, they are scam artists. Short Story: They stole my money and blamed me for their mistake. I ended up having to..." Read more Benjamin Moore - Black streaks on Aura Exterior Paint Benjamin Moore "For over two years I have been dealing with a paint problem with Aura exterior paint. My house was built in 2006 and the only paint that has ever been..." Read more