Dallas, Texas
3 comments
Featured on Pinterest 100% full Not resolved

I bought a Simmons mattress about 5 years ago.The edge of it is sagging almost 4 inches on the side.

Related: Simmons Bedding Company Mattress Review from Elizabeth City, North Carolina

This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their customer service and they said I had to send it to the place of purchase. I sent it to the place of purchase and they said Simmons was terrible at responding to issues.

I sent it to the company a month later and they said I had to tell the seller again.

The seller tried to get the representative to do something, but that has been completely ineffective I now have to go to court to sue them.NEVER buy from this company; they don't live up to there written warranty

Review about: Mattress.

I didn't like: Simmons warranty service.

Review #618574 is a subjective opinion of a user.

1.0
Customer service
Product or Service Quality
Style and Design
Exchange, Refund and Cancellation Policy
Reliability
Advertised vs Delivered
Staff
Warranty
Reason of Review / Monetary Loss Warranty issue / $1800
Preferred solution Full refund

Had an Experience with Simmons Bedding Company?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1011689

That looks like someone sits on the edge playing *** video games! That's normal

notgivingit
West Roxbury, Massachusetts, United States #972084

uh you've had it for 5 years and it looks like that?that IS normal wear/use if it was like that after a couple months THEN i'd be highly suspect but you admit to having it 5 years and like the other poster mentions they have exclusions under their warranty INCLUDING what you're complaining about which is DEFINITELY due to NORMAL wear/use.

but you know what, go ahead and sue them, watch how quickly you LOSE the case and if you're lucky that's all you have happen.but it wouldn't surprise me when you lose if you're made to pay cost/lawyer fees for such a frivolous lawsuit.

GrowUp
#971832

The warranty is pretty clear on what is excluded - item line number 5 under exclusions for Simmons mattress warranty clearly states "bent borders" are excluded. You have a bent border from years of sitting on the edge of the mattress.

I hate consumer reviews that don't tell the whole story and are just looking for another freebie....

You May Also Like

Simmons Bedding Company - Simmons Upholstery reclining sofa Simmons Bedding Company "Very bad quality of sofa, and expensive. We bought the Simmons Upholstery reclining sofa, color dark brown, made bonded leather. Less 1,5 year after purchase the bonded leather cracked, the..." Read more Simmons Bedding Company - Review about Leather Couch from Sumter, South Carolina Simmons Bedding Company "Peice of trash! I bought a nice leather couch in July 2010. Now my couch is bubbling and peeling. It was not exposed to sun or any heat...." Read more Lazboy inferier leather product Lazboy "Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality..." Read more MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more Sears used a 3rd party shipper that scammed me Sears "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Lazada Philippines - Damage item. Lazada Philippines "I ordered QF APPLE EARPHONE. THEN WHEN I RECEIVED THE MIC IS NOT WORKING AND THE VOLUME KEY IS BUSTED. I TRIED TO CONTACT CUSTOMER CARE OF LAZADA. "THE APPLICATION..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more