Customer service does not care about customers or their reputation. said that my box spring was sagging, after telling them I didn't have a box spring, but a solid wood with seven slats plus 5 floor braces and it was impossible for it to sag ( foundation for king water bed, if that holds then their mattress should hold).

They sent pics. that they took and it was a hair below "0", they said 1/8 of inch ( which didn't look like it). So they said voided warranty, Bull----. they are so full of *** they will do anything to not honor warranty.

I CAN'T BELIEVE that they are still in business. I will contact BBB and tell Facebook (which thousands of people read), about their practice to swindle people out of thousands of dollars( my mattress was $1500.00) PEOPLE BEWARE AND READ REVIEWS ON SIMMONS before purchasing their mattresses

Review about: Simmons Bedding Company Mattress.

Monetary Loss: $1500.

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