Customer service does not care about customers or their reputation.said that my box spring was sagging, after telling them I didn't have a box spring, but a solid wood with seven slats plus 5 floor braces and it was impossible for it to sag ( foundation for king water bed, if that holds then their mattress should hold).

They sent pics. that they took and it was a hair below "0", they said 1/8 of inch ( which didn't look like it). So they said voided warranty, Bull----. they are so full of *** they will do anything to not honor warranty.

I CAN'T BELIEVE that they are still in business.I will contact BBB and tell Facebook (which thousands of people read), about their practice to swindle people out of thousands of dollars( my mattress was $1500.00) PEOPLE BEWARE AND READ REVIEWS ON SIMMONS before purchasing their mattresses

Review about: Simmons Bedding Company Mattress.

Monetary Loss: $1500.

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